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Anatomy of the Brand

Anatomía de la Marca – Modelo MasterBrand

Joan Costa · MasterBrand Internacional, Universidad Católica San Antonio de Murcia

Purpose & Claim
Why Costa Built the Model

Costa developed the model for three reasons.

To manage the brand as one whole. For Costa, the brand is complex and all-embracing. It is "the whole and the parts" (translated) (Costa, 2012, p. 21). Over time, brand management grew by adding one discipline to the next. In the 19th century, advertising was added to sales management. In the 20th century, branding brought brand management together with product and market management. Costa says that this way of piling one specialist tactic on top of the others no longer works. The brand has become so complex that the solutions "cannot be a set of partial operations" (translated) (Joan Costa Institute, n.d.). Thinking of the brand as a system helps to see it "not as a conglomerate of specialised disciplines and separate activities, but as an organised and coherent whole" (translated) (Costa, 2012, p. 24).

To explain what lies below the surface. At a seminar on brands, Costa heard the brand explained with the image of an iceberg. Only a small tip shows above the water, while a much larger mass lies hidden below the waterline. Costa agrees, but asks what follows from it. In science, metaphors are of little use because they "only compare but do not prove" (translated). For Costa, the functions, mechanisms and laws behind the brand have to be explained, including the hidden part (Joan Costa Institute, n.d.). He admits that such an explanation may seem "too mechanistic" (translated) for a brand, which is a psychological and social phenomenon. But seeing the brand as a structured and dynamic system makes it visible and usable (Costa, 2012, p. 24).

To plan the brand from the inside out. Costa sees the brand as "a strategically planned and managed construction" (translated) (Costa, 2012, p. 21). The company has to plan and start this process. Communication theory calls the company the sender, because it takes the initiative and the risk. It calls the public the receiver, which Costa finds too narrow. The public plays an active, if invisible, role. In the end, it builds "the other half" (translated) of the brand. This half is the brand's image in people's minds (Costa, 2012, p. 21). So the planning starts with the brand's mission and rests on the company's identity, culture and strategy (Costa, 2012, pp. 21–22).

The Model
A Core, Two Rings and a Star

Anatomy of the Brand: a black core, two grey rings and a six-pointed coloured star with the fifteen elements of the MasterBrand model
Redrawn after Costa (2012, p. 22), labels translated from the Spanish original, greys instead of the original colours.

Structural Logic
From the Hidden Base to the Visible Star

The whole model rests on the idea that the brand is a system. It is "a whole made up of different parts" (translated). Each part has its own function, and all of them depend on one another as they work towards a common goal. The system works because it follows a few basic laws of structure. These laws are governed by the company's identity, which Costa calls its "identity personality" (translated), by its culture and by its overall business strategy (Costa, 2012, p. 24). Five principles shape the model.

  • Three levels around a core: at the centre, the core, black in Costa's original, holds the brand's concept and its mission (Joan Costa Institute, n.d.). Around it, Costa places three levels, which he calls infrastructure, structure and superstructure. The infrastructure, the dark grey inner ring, is the base on which the brand rests. It brings together the company's identity, culture and strategy. Costa calls them institutional identity, organisational culture and corporate strategy. The structure, the light grey outer ring, holds the tools for managing the brand. It is "the passage from the company to the brand and from conception to action" (translated). Costa's text also places the brand's financial administration here, although the figure does not show it. The superstructure, the star, is the platform where the brand meets the public, "the visible tip of the iceberg" (translated) (Costa, 2012, p. 22). On his institute's website, Costa counts the core as a level of its own, which makes four levels (Joan Costa Institute, n.d.).
  • Hidden rings, visible star: the two rings are round to show that they run through the whole brand project and process. They have no colour, only shades of grey, to suggest that they cannot be seen (Costa, 2012, p. 22). Together with the core, they form the hidden mass of the iceberg below the waterline, which holds up the whole (Joan Costa Institute, n.d.). The star stands for the brand's force, which spreads out in all directions. In Costa's original it is coloured, and its colours show the many messages, media, products, places and relations through which the public meets the brand (Costa, 2012, p. 22).
  • Meaning comes first: more and more, what the brand does, its products and services, matters less than how it does it and communicates it. And how it acts and communicates is, in turn, less decisive than what the public understands, values and does with the brand. That is why meaning shapes both what the brand does and how it does it (Costa, 2012, p. 21). For Costa, a brand's meaning combines three things. Positioning is a strategy of the company. Communication is the action that carries out this strategy. The brand image is the picture of the brand in the public's mind (Costa, 2012, p. 21).
  • Coherence as the first law: everything the brand shows and exchanges with the public on the star must fit together. Costa calls this coherence "the first law in brand management" (translated). It is what makes the brand "credible, strong and seamless" (translated) (Costa, 2012, p. 24).
  • A system that adapts: the system tends towards balance and stability, which help it to grow and to last. To keep them, it must be ready to react to changes inside the company and to what happens outside, such as demands from the public, pressure from competitors or new opportunities. It needs flexibility to adapt and feedback to make the right decisions (Costa, 2012, p. 24).

Costa's own name for the model is the MasterBrand model, Modelo MasterBrand (Costa, 2012, pp. 20, 22). The name Anatomy of the Brand comes from later writing about the model. A systematic review of brand models lists it as Anatomía de Marca and describes it as an anatomy in three levels (Montalvo-Arroyave et al., 2022, p. 184).

Elements
Fifteen Elements as Costa Defines Them

Definitions follow Costa (2012, pp. 21–24) and, for the core, his institute's website (Joan Costa Institute, n.d.). Costa's Spanish names are in italics. He gives brand examples for only one element, environmental design, which covers shops and other places where people meet the brand. All other examples come from three published applications of the model. Within the outer ring and the star, the subgroups only help the layout. Costa does not divide these levels further.


Core
  • 01

    Concept and Management of the Brand

    Concepto y Gestión de la Marca is the black centre. On his institute's website, Costa calls it "the concept, the idea, the reason for being of the brand" (translated), with its financial studies, business plan, objectives and positioning. Strategy and management are designed from this base, once the brand's mission is defined (Joan Costa Institute, n.d.). His article adds that the brand must live up to its mission if it wants to mean something unique in its market and to last. It is possible, he says, to combine authentic values with emotions, and ethics with fair profit. This is "the central core of the concept and management of the brand" (translated) (Costa, 2012, p. 22).

    Following Kapferer, Costa asks six self-critical questions. What vision inspires the brand's mission? What is its intense need? What does it really want to change in the market, and what benefits does it want to bring to consumers and users? What courage and strength does it have to turn this dream into reality? Beyond the functions and attributes of its products or services, what values does it offer to share with its customers? What social commitment? (Costa, 2012, pp. 21–22; questions translated)

    COOMULCAR and COOMFONELEC: In an adaptation of the model for these two cooperatives in Ibagué, Colombia, the core is linked to responsibility, equality and solidarity, three values of the cooperative sector. Members saw these three as the values most present in their cooperatives (Varón Rico et al., 2023, pp. 141, 144–146).

Inner Ring
  • 02

    Institutional Identity

    Identidad Institucional is the company's own identity. Costa calls it "the spirit of the company" (translated), which is injected into the whole brand project (Costa, 2012, p. 22). On the website, he adds that it fills the brand with the company's principles and becomes real through the organisational culture (Joan Costa Institute, n.d.).

    Popula Visual: This is a student project of the Universidad Técnica de Cotopaxi, Ecuador. The brand's visual image is meant to draw strength from the cultural identity, traditions and ancestral knowledge of Ecuadorian communities (Córdova Torres et al., 2022, pp. 2978, 2981).
  • 03

    Organisational Culture

    Cultura Organizacional expresses the company's identity. It is the company's way of being and doing things, shown in the vision, the mission and the values that guide its decisions and behaviour (Costa, 2012, p. 22). Culture does not stay inside. A service attitude starts within the company. That is why culture "passes through the pores of the company" (translated) into what customers experience, above all through the ongoing training and motivation of staff (Costa, 2012, p. 23).

    Crab restaurants in Guayaquil: For the cangrejales, the crab restaurants of Guayaquil, Ecuador, the authors propose shared rules for how staff serve guests, above all on hygiene (González Lema & Moncayo, 2023, p. 226).
  • 04

    Corporate Strategy

    Estrategia Corporativa is the overall business strategy. The brand's own strategy becomes part of it (Costa, 2012, p. 22) and must fit with it (Joan Costa Institute, n.d.).

    Crab restaurants in Guayaquil: The restaurants sit close together and serve similar menus. So the authors reduce corporate strategy to one value proposition, such as a gift or an extra activity for guests that other restaurants would find hard to copy (González Lema & Moncayo, 2023, p. 226).

Outer Ring: Planning and Protection
  • 05

    Branding Project

    Proyecto de Branding develops the brand's philosophy and strategy. It sets out the brand's key ideas, its objectives and the reasoning behind management decisions. It also plans the process, the use of money, people, technical means and time, and who does which task. In short, it designs the creative strategy and the Strategic Action Plan (Costa, 2012, p. 22).

    Popula Visual: The action plan has two parts. Awareness comes from taking part in events, workshops and research projects. Reputation comes from building ties with the brand's audiences (Córdova Torres et al., 2022, p. 2982).
  • 06

    Research

    Investigaciones is an open tool that can be used whenever needed. It serves for studies before the project, for one-off research and polls, and for following up, checking and measuring results (Costa, 2012, p. 22). On the website, work in the outer ring starts with research into the brand's audiences, which helps to design the communication strategy (Joan Costa Institute, n.d.).

    Crab restaurants in Guayaquil: Instead of formal research, staff should record visits and talk with regular guests. This helps the restaurant understand their needs and improve its value proposition (González Lema & Moncayo, 2023, p. 226).
  • 07

    Brand Protection

    Protección de la Marca is the strategy for registering the brand as the company's legal property, at home and abroad, so that the company fully controls it. Costa sees this as a precondition. Without it, "everything else is lost time" (translated), because someone else could register the brand and all rights would be lost (Costa, 2012, p. 22).

    Crab restaurants in Guayaquil: Each restaurant should register its brand, so that Ecuador's intellectual property institute can check that no two restaurant names are the same or alike (González Lema & Moncayo, 2023, p. 226).

Outer Ring: Rules and Market
  • 08

    Management and Application Manuals

    Manuales de Gestión y Aplicaciones are the brand's rulebooks. They collect the criteria, guidelines and rules from the earlier steps that apply to the star, where the brand is expressed. They include rules for the brand name, the brand identity manual, design rules for products and services, and the environmental design manual for shops, exhibitions and other spaces. There are also plans for internal communication and for advertising, promotion and information. Others cover relations with stakeholders and the management of the brand's website and the web 2.0 with its social networks (Costa, 2012, pp. 22–23).

    Crab restaurants in Guayaquil: The proposed manual covers logo and colours, facade, lighting, furniture, signs, decoration, music, a signature smell, the menu, staff uniforms and delivery packaging. It should be renewed every four years (González Lema & Moncayo, 2023, pp. 226–227).
  • 09

    Marketing

    Marketing covers how the brand and its products are brought to market, including marketing communication and sales (Costa, 2012, p. 23). On the website, the marketing plan is designed in the outer ring, together with legal protection and the branding project (Joan Costa Institute, n.d.).

    Crab restaurants in Guayaquil: Owners are asked to consider prices, promotions, social media and the web platforms they will use, and how they will involve guests in their policies (González Lema & Moncayo, 2023, p. 227).

Star: Signs, Products, Places
  • 10

    Verbal and Visual Brand

    Marca Verbal y Visual covers the brand's name and its visual signs. The verbal brand is the name that comes out of the creative strategy, sometimes linked to a parent brand or backed by it. Costa calls the name "the fundamental sign of identity" (translated). The visual brand is the system of logos, symbols, colours and typefaces. It makes the brand visible everywhere and easier to remember. These signs stay the same in all media and are set down in the brand identity manual (Costa, 2012, p. 23).

    Crab restaurants in Guayaquil: Most restaurants use the warm reds and yellows of cooked crab, and four use blue to recall the ocean. The authors propose that each restaurant first defines its logo and its signature colours (González Lema & Moncayo, 2023, pp. 223, 226).
  • 11

    Product and Service Design

    Diseño de Productos y Servicios gives form to what the brand offers. A design concept that sets a product or product line apart is essential, because it "defines the style and the tangible personality of the brand" (translated). This holds for household appliances as much as for fashion, cosmetics or food. In services, the service itself is the main driver of value and calls for innovation and creativity. Products and services are where customers experience the brand in person. They follow their own design rules (Costa, 2012, p. 23).

    Popula Visual: The team presented a basic line of stationery and T-shirt designs, shown as mock-ups, and used them itself. It also proposes a kit of CDs, posters, stickers and a T-shirt that shows the work the project has done in neighbourhood centres (Córdova Torres et al., 2022, p. 2985).
  • 12

    Environmental Design

    Diseño Ambiental is the design of the spaces where people meet the brand, such as shops and exhibitions. The point of sale is a place for display, demonstration, information and merchandising. It becomes crucial for the public's emotional experience. The surroundings create the atmosphere, the personality of the brand and the encounter with it. For Costa, the space is "the place of its identity" (translated). Environmental design has its own manual for management, operation and sales (Costa, 2012, p. 23).

    McDonald's, Starbucks, Ikea: Costa names these brands, together with Mandarin Hotels and NikeTown, and large theme parks such as Disneyland or Asterix, as examples of spaces that carry a brand's identity (Costa, 2012, p. 23).

Star: Communication
  • 13

    Internal Communication

    Comunicación Interna is a necessary and valuable channel for informing all staff and motivating them to share in the brand's success. Through the intranet, other media and working meetings with teams and middle managers, the brand project must become part of the organisational culture. Since a service attitude starts within the company, internal communication shapes not only the brand image but also customer loyalty (Costa, 2012, p. 23).

    Popula Visual: To inform and motivate the team and build a shared culture, the project plans an information phone line, a suggestion box, a notice board and an intranet (Córdova Torres et al., 2022, p. 2986).
  • 14

    External Communication and Relations

    Comunicación y Relaciones Externas is a large block. It covers advertising, promotions and information in the mass media. It also covers personalised communication outside the mass media, through small media and below-the-line activities. Then there are personal relations, face to face and at a distance, relations with stakeholders, the media and opinion leaders, and the social responsibility work of the company or brand. Unintended messages that may harm the image and reputation of the company or brand should be avoided as far as possible (Costa, 2012, p. 24).

    Popula Visual: The team proposes to manage the brand through social media, showing the project's activities and events to the community. It also proposes a stand at fairs, where it can present its research and work and show who Popula Visual is (Córdova Torres et al., 2022, p. 2986).
  • 15

    Web and 2.0 Management

    Web y Gestión 2.0 covers the corporate website and the web 2.0, which includes managing social networks (Costa, 2012, p. 22). Online, too, everything must fit the brand strategy and the corporate strategy, because the whole digital area is strategic. The corporate website and the web 2.0 fall under the DirCom, the director of communication. Marketing helps with the web 2.0, because the digital world is a good platform for selling. A community manager leads the brand's digital positioning, following the DirCom's guidelines (Costa, 2012, p. 24).

    Popula Visual: The project had so far used only analogue media. It plans to use Facebook and Instagram, with spots, illustrations and photos, to share its research and cultural work (Córdova Torres et al., 2022, pp. 2986–2987).

Application
Process, Actors, Cases and Common Mistakes

Costa created the model within MasterBrand Internacional, a programme in identity, strategy and brand management that he set up. In 2012, it was taught at the Universidad Católica San Antonio de Murcia (Costa, 2012, p. 20). His institute's website later presents MasterBrand as an online programme of twelve modules (Joan Costa Institute, n.d.).

Work starts at the core. The company defines or redefines the brand's mission with the six questions (Costa, 2012, pp. 21–22). On his website, Costa walks through the model from the inside out. The core holds the concept, the financial studies, the business plan, the objectives and the positioning. The inner ring carries the company's principles into the brand. In the outer ring, right below the waterline, the brand "begins to take shape" (translated). Here, research into the brand's audiences comes first and helps to design the communication strategy. Legal protection, the marketing plan and the branding project follow, and work on the manuals begins. On the star, the brand shows itself, from its name, logos and colours to points of sale, communication, events and social media (Joan Costa Institute, n.d.).

Costa also names the people involved. A management committee brings together the heads of finance, of product or service and logistics, of marketing and of human resources. The DirCom and the communication team are in charge. Outside specialists add research, naming, graphic and industrial design, architecture and interior design, advertising and public relations (Costa, 2012, p. 23). For Costa, seeing the brand as one system lets every specialist find their place and keep the whole in view. This broad, strategic attitude is what the DirCom brings to the brand's success (Costa, 2012, p. 24).

Three published applications show the model at work.

  • Crab restaurants in Guayaquil: González Lema and Moncayo used the model to propose branding guidelines for the cangrejales, the crab restaurants of Guayaquil, Ecuador. Most restaurants displayed crab images but offered guests little or no brand experience (González Lema & Moncayo, 2023, p. 211). The authors simplified several elements. Because the restaurants sit close together and serve similar menus, corporate strategy became a single value proposition. Recording visits and talking with regular guests replaced research. The owners cannot build a brand positioning strategy for cultural and budget reasons. So the branding project focused on the verbal and non-verbal skills of staff (González Lema & Moncayo, 2023, p. 226).
  • Cooperatives in Ibagué: Varón Rico and colleagues surveyed 280 members of two cooperatives in Colombia and interviewed their managers. They adapted the model by placing three values of the cooperative sector at its centre: responsibility, equality and solidarity (Varón Rico et al., 2023, pp. 139, 141, 144–146).
  • Popula Visual: in a student design project in Ecuador, the team worked through all three levels of the model to make the project's new brand known in the local community (Córdova Torres et al., 2022, pp. 2976, 2980–2987).

Common Mistakes

Costa warns of four mistakes (Costa, 2012, pp. 22, 24; Joan Costa Institute, n.d.):

  • Branding as a pile of tactics: piling one specialist tactic on top of another no longer works. The brand has become too complex to be handled by separate, partial operations (Joan Costa Institute, n.d.).
  • Neglecting legal protection: if the company does not register the brand, someone else can, and all rights are lost. Without this step, "everything else is lost time" (translated) (Costa, 2012, p. 22).
  • Unintended messages: messages the company did not plan can harm the image and reputation of the company or the brand. Training, information, motivation and monitoring inside the company help to keep all brand messages coherent (Costa, 2012, p. 24).
  • Unclear responsibility for the web: Costa notes "unfounded doubts and claims" (translated) about who runs the corporate website and the web 2.0. For him, both belong with the DirCom, the guardian of the corporate image and of the brand. Marketing helps with the web 2.0 (Costa, 2012, p. 24).

Takeaway
Key Contributions and Limitations

Key Contributions

  • The brand as a system: Costa models the brand as a whole made of parts that depend on one another and work towards a common goal, not as a set of separate specialist tasks. Every specialist can find their place and keep the whole in view (Costa, 2012, p. 24).
  • The hidden base made visible: the visible brand is only the tip of the iceberg. The model names what lies below the waterline: the company's identity, culture and corporate strategy, and the tools that turn them into a brand (Costa, 2012, p. 22; Joan Costa Institute, n.d.).
  • Brand work tied to business management: the brand strategy is part of the overall business strategy, and the brand's legal protection and financial administration are part of the model (Costa, 2012, p. 22). A systematic review counts the model among the most complete because it builds aspects of company management into brand work (Montalvo-Arroyave et al., 2022, p. 184).
  • Mission at the core: Costa puts the brand's mission at the centre of the model. Before strategy and management are designed, the company has to define or redefine this mission. It has to show what the brand offers beyond emotional benefits, and balance reason with emotion and ethics with fair profit. For this, Costa uses six self-critical questions taken from Kapferer, which also ask about the brand's values and its social commitment (Costa, 2012, pp. 21–22; Joan Costa Institute, n.d.).
  • All points of contact in one view: the star gathers every place where the public meets the brand, from name and signs to products and services, spaces, internal communication, external relations and the web. Shops and other brand spaces become "the place of its identity" (translated), and internal communication becomes a source of customer loyalty (Costa, 2012, pp. 22–24).
  • Coherence as a law: Costa makes coherence, the fit between everything the brand shows and exchanges on the star, "the first law in brand management" (translated) (Costa, 2012, p. 24).

Limitations

  • A core without fixed content: Costa describes the core as the brand's concept, idea and reason for being, plus financial studies, business plan, objectives and positioning (Joan Costa Institute, n.d.). The model does not say what form this concept should take. Values come up in the mission questions and in the organisational culture (Costa, 2012, p. 22). But no element sets down the brand's promise or its core values. When Varón Rico and colleagues applied the model, they placed three values at its centre (Varón Rico et al., 2023, p. 146).
  • No customers in the anatomy: Costa stresses that the public builds half of the brand and projects its expectations, aspirations and self-image onto it (Costa, 2012, p. 21). Yet the model has no element for the target customers, the typical user, how customers should feel about themselves with the brand, or the community the brand wants to build. The public appears as the audience of the star, as a subject of research and in the mission questions. But it is not part of the identity the company defines (Costa, 2012, pp. 21–22; Joan Costa Institute, n.d.).
  • No element for the reason to choose the brand: the mission questions ask what benefits the brand wants to bring (Costa, 2012, p. 22), and positioning is mentioned in the description of the core (Joan Costa Institute, n.d.). But no element states the qualities the offer should stand for, the field in which the brand wants to be seen as especially strong, or the main reason to choose it over competitors. Product and service design shapes the form and style of the offer, not this reason (Costa, 2012, p. 23).
  • Personality without a place: product design gives the brand its "tangible personality" (translated), and spaces create "the personality of the brand" (translated) (Costa, 2012, p. 23). Personality itself is not an element. The closest is institutional identity, "the spirit of the company" (translated), which is injected into the whole brand project (Costa, 2012, p. 22). But no element defines the brand's own character, tone or face before it is expressed.
  • More a map of brand work than of identity: most of the fifteen elements are tools, such as research, protection, manuals and marketing, or points of contact on the star. The model shows where brand work happens and who does it. What the brand stands for is left to the mission work at the core, which the model does not break down into elements. The relationship with customers appears as contact through products and services and through external relations. But it is not defined as a kind of relationship or tone (Costa, 2012, pp. 23–24).
  • Development not documented: a systematic review describes the model as the result of Costa's reflections over his years as an international consultant. It notes that he does not say how the model was developed, which methods validated it, or whether it was validated at all beyond the involvement of international experts (Montalvo-Arroyave et al., 2022, p. 185).

References

  1. Córdova Torres, C. F., Marcillo Alcivar, M. D., & Paredes Amaguaya, A. I. (2022). Desarrollo de Branding Como Experiencia de Aula: Estudio de Caso Marca Popula Visual [Branding Development as a Classroom Experience: A Case Study of the Popula Visual Brand]. Ciencia Latina Revista Científica Multidisciplinar, 6(2), 2976–2989. https://doi.org/10.37811/cl_rcm.v6i2.2067
  2. Costa, J. (2012). Construcción y Gestión Estratégica de la Marca: Modelo MasterBrand [Construction and Strategic Management of the Brand: The MasterBrand Model]. Revista Luciérnaga, 4(8), 20–25. https://dialnet.unirioja.es/descarga/articulo/5529533.pdf
  3. González Lema, C., & Moncayo, A. G. (2023). Gestión y Construcción de Marcas. Una Experiencia con los Cangrejales en Guayaquil [Management and Construction of Brands: An Experience With the Crab Restaurants of Guayaquil]. Ñawi: Arte Diseño Comunicación, 7(2), 211–230. https://doi.org/10.37785/nw.v7n2.a12
  4. Joan Costa Institute. (n.d.). MasterBrand: El Branding Global [MasterBrand – Global Branding]. Retrieved October 6, 2026, from https://www.joancostainstitute.com/cursos/Curso_MasterBrand_web-presentacion.html
  5. Montalvo-Arroyave, L. F., Viana-Ruiz, L. R., & Arango-Lopera, C. A. (2022). Modelos de Creación y Gestión de Marca: Revisión Sistemática de Literatura y Descripción de Sus Fundamentos Metodológicos [Brand Creation and Management Models: A Systematic Literature Review and a Description of Their Methodological Foundations]. INNOVA Research Journal, 7(2), 163–193. https://doi.org/10.33890/innova.v7.n2.2022.2068
  6. Varón Rico, J. A., Gutiérrez Portela, F., Gallego Cossio, L., & Hernández Aros, L. (2023). Propuesta de un Modelo de Branding Como Estrategia de Sostenibilidad Empresarial para el Sector Cooperativo en Colombia [Proposal for a Branding Model as a Business Sustainability Strategy for the Cooperative Sector in Colombia]. Revista Economía y Política, (38), 128–151. https://doi.org/10.25097/rep.n38.2023.07

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