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Brand Identity Planning Model

Brand Identity Model (Building Strong Brands, 1996)

David A. Aaker · University of California, Berkeley (Haas School of Business)

Purpose & Claim
Why Aaker Built the Model

Aaker developed the Brand Identity Planning Model for three reasons.

To give brands a clear identity of their own. For Aaker, a company's brand is "the primary source of its competitive advantage and a valuable strategic asset". Yet, as he said when his book Building Strong Brands came out in 1996, the brand message to customers is too often "weak, confused, irrelevant or, worst of all, indistinguishable from competitor offerings" (Kell, 1996, para. 3). All brands need "a distinct, clear image that matters to customers and truly differentiates them from the rest" (Kell, 1996, para. 4). The key step is to build a broad brand identity. It treats the brand as more than a bundle of features that rivals can copy or outdo (Kell, 1996, para. 5).

To let a brand stand for more than one thing. Aaker recalls that when he developed the model, advertising agencies were "running things in those days". They defined a brand by "a three-word phrase, a single thought, a single concept" and built a campaign around it. Other agencies used "fill-in-the-box" models, in which every brand was defined by the same kinds of ideas (Meyerson, 2019a, para. 3). Aaker thought both approaches were wrong. In his view, a brand must be allowed "to stand for more than one thing", perhaps six or twelve things. He also disliked the box models. "It just drove me crazy", he says. They had eight boxes, and every box had to be filled, even where it did not fit the brand (Meyerson, 2019a, para. 3). In a 2012 blog post, Aaker names the agency models with their single thought as one motivation for developing his model (Aaker, 2012, principle 1). He calls the box models "too confining" (Aaker, 2012, principle 2).

To look beyond the product. According to a 1996 report on the book, Aaker asks companies to see their brand "not just as a product or service, but as an organization, a person and a symbol" (Kell, 1996, para. 5). For example, the ideas people link with the organisation behind a brand are "more endearing and more resistant to imitation by competitors than are product attributes" (Kell, 1996, para. 6). A personality can make a brand more interesting and memorable. A strong symbol can make it easier to recognise and recall (Kell, 1996, paras. 8, 10).

The Model
From Analysis to Identity to Implementation

Brand Identity Planning Model: a strategic brand analysis of customers, competitors and the brand itself leads to the brand identity system with core and extended identity, four perspectives with twelve categories, value proposition, credibility and brand-customer relationship, and then to the implementation system with brand position, execution and tracking
Redrawn after Meyerson (2019b), reproducing Aaker (1996).

Structural Logic
Three Stages Around One Identity

The model rests on one idea. Aaker defines brand identity as "a unique set of brand associations that the brand strategist aspires to create or maintain", in short, what the brand should stand for (Aaker, 1996, p. 68, as cited in da Silveira et al., 2013, p. 29). Associations are the ideas that should "come to mind when the brand is cued", that is, when people see or hear of the brand (Aaker, 2011, point 3). A brand can stand for several of them, in Meyerson's words "maybe as many as six, ten, or twelve". Some are more central to the brand than others (Meyerson, 2019a, para. 6). Aaker calls these ideas identity elements (Aaker, 2012, principle 1). The figure turns the idea into a plan in three stages, read from top to bottom. First comes an analysis, then the identity system, and last its implementation. The identity system in the middle takes up three of the five points below (Meyerson, 2019b, figure):

  • Analysis first: the plan starts with a strategic brand analysis in three parts. The customer analysis looks at trends, motivation, unmet needs and segmentation, the division of customers into groups. The competitor analysis looks at rivals' brand image and identity, their strengths and strategies, and their weak spots. The self-analysis looks at the brand's existing image and its heritage, that is, its history. It also looks at the brand's strengths and capabilities and at the values of the organisation (Meyerson, 2019b, figure).
  • One identity with a core: the identity elements are split into a core identity and an extended identity. The core is "the timeless essence of a brand" (Aaker, 1996, p. 85, as cited in Urde, 2013, p. 746). It holds what is most central to the brand and stays the same over time (Meyerson, 2019b, "Putting the Brand Vision Model All Together" section). The extended identity holds the other elements and, in Aaker's image, "fills in the picture" with details (Kell, 1996, para. 11).
  • Four perspectives as a search grid: the strategist looks at the brand from four perspectives, as a product, an organisation, a person with human traits and a symbol. Under them sit twelve categories, each a kind of idea the brand might stand for. They are meant to make sure that the brand "has been considered from every angle". But no category is required. Aaker encourages strategists to consider the categories, "but only if they make sense for the brand in question" (Meyerson, 2019b, "Brand Vision Perspectives and Elements" section). In the figure, lines from all four perspectives lead into the identity (Meyerson, 2019b, figure).
  • From identity to relationship: the identity leads to a value proposition. In the figure, it consists of benefits for the customer, which can be functional, emotional or self-expressive (Meyerson, 2019b, figure). In a later blog post, Aaker explains two of these kinds. An emotional benefit makes the buyer or user feel something. A self-expressive benefit lets a person show who he or she is through the brand (Aaker, 2014b, "Emotional Benefits" and "Self-Expressive Benefits" sections). The identity also leads to credibility, which means how far people believe in and trust a brand. The figure adds only the note "support other brands". Value proposition and credibility both lead to the brand–customer relationship. A third line runs straight there from the bottom of the identity box. It starts below the category Brand–Customer Relationships (Meyerson, 2019b, figure).
  • Position last: only then does implementation begin, with the brand position. Aaker defines it as "the part of the brand identity and value proposition that is to be actively communicated to the target audience and that demonstrates an advantage over competing brands" (Aaker, 1996, p. 176, as cited in Urde, 2013, p. 746). Execution and tracking follow (Meyerson, 2019b, figure).

The model was first presented in Building Strong Brands (1996) and refined four years later in Brand Leadership (Aaker, 2012, para. 1). The 1996 model has no brand essence, a single thought that sums up the brand and that later versions place at the centre. Aaker recalls that he left it out because he "didn't want a three-word phrase to appear anywhere". He added it later because it helps "in a large percentage of the cases" (Meyerson, 2019a, "Brand Essence" section).

Elements
Four Perspectives, Twelve Categories and the Core

Definitions follow Meyerson (2019a, 2019b), who presents the model under its later name, Brand Vision Model, and draws on Building Strong Brands (1996) and Aaker on Branding (2014). Quotes from Aaker's books are marked "as cited in". The questions in the cards are Meyerson's, and so are the examples unless another source is named. Meyerson does not say which of his examples come from Aaker.


Identity Structure
  • 01

    Core Identity

    The central, lasting part of the identity. Aaker calls it "the timeless essence of a brand" (Aaker, 1996, p. 85, as cited in Urde, 2013, p. 746). It usually holds the two to five elements that matter most for making the brand relevant and setting it apart (Meyerson, 2019a, "Core and Extended Vision Elements" section; Aaker, 2012, principle 3). Core elements are timeless, consistent across markets and products, central to the brand's meaning and important to its success (Meyerson, 2019b, "Putting the Brand Vision Model All Together" section). Tőkés, citing a 2002 edition of the book, adds that the core points to the soul of the brand and to its core values and beliefs. It also points to the mission of the people who created the brand and to the competences that make it credible (Aaker, 2002, p. 87, as cited in Tőkés, 2020, p. 27).

    Saturn: Saturn's core identity is "an extraordinary quality created by an organization that treats the customer as a respected friend" (Kell, 1996, para. 11). Meyerson lists examples from Building Strong Brands in a table. There, the two core elements read "Quality: A world-class car" and "Relationship: Treat customers with respect and as a friend" (Meyerson, 2019a, "Core and Extended Vision Elements" section).
  • 02

    Extended Identity

    All other elements of the identity. In Aaker's words, the extended identity "fills in the picture, adding details that help portray what the brand should stand for" (Kell, 1996, para. 11). Its elements "provide texture and completeness" (Aaker, 1996, as cited in Meyerson, 2019b, "Putting the Brand Vision Model All Together" section). They may be less important than the core or do less to set the brand apart. Over time, an extended element may become core, and the other way round (Meyerson, 2019a, "Core and Extended Vision Elements" section).

    Saturn: in Building Strong Brands, the extended identity includes committed employees and loyal users. It also covers a friendly, down-to-earth and reliable personality and, as product scope, the U.S. subcompact, a class of small cars. Further elements are a no-pressure retail experience with no haggling over prices, the slogan, and the Spring Hill plant as a symbol of Saturn's U.S. workforce (Meyerson, 2019a, "Core and Extended Vision Elements" section).

Brand as Product: The Offer
  • 03

    Product Scope

    The products the brand is linked with. The scope can be broad, such as automobiles, or narrow, such as sports cars. Niche brands may have a very narrow scope. A scope drawn too narrowly might keep a brand from reaching its full potential. "What if Nike was still just a shoe brand?" Meyerson asks. As brands grow, companies often try to widen the scope. Sometimes they do this through brand extension, which puts the brand on new kinds of products, or through licensing, which lets other firms use the brand name (Meyerson, 2019b, "Product Scope" section).

    With what product(s) is the brand associated?

    Saturn, McDonald's, Nike: Saturn's scope is the U.S. subcompact. McDonald's is linked with fast food, hamburgers and children's entertainment, and Nike with sportswear and sports equipment, not just shoes (Meyerson, 2019b, "Product Scope" section).
  • 04

    Product Attributes

    The features of the brand's products and the benefits they bring. These benefits can be functional or emotional. Perhaps the product does something better than its rivals, or something other products do not do at all (Meyerson, 2019b, "Product Attributes" section).

    What is a feature or benefit of the product(s) offered by the brand?

    Norelco, Virgin, Tesla: Norelco's razors give the closest shave with their lift-and-cut system. Virgin offers business-class passengers a free limousine service. Tesla's cars are all electric (Meyerson, 2019b, "Product Attributes" section).
  • 05

    Quality/Value

    Whether the products are known as premium or as affordable. Aaker believes that quality shapes competition in many industries. In some "competitive arenas", the highest quality wins. In others, brands need a minimum level of quality to compete at all. Some brands, such as Walmart, make value for money or low prices an important part of their identity (Meyerson, 2019b, "Quality/Value" section).

    Where do this brand's products fall on the quality/value spectrum?

    Lexus, Mont Blanc, Chipotle: Meyerson sets brands from different points of the spectrum side by side, such as Lexus and Toyota, Mont Blanc and Bic pens, or Chipotle and Taco Bell (Meyerson, 2019b, "Quality/Value" section).

Brand as Product: Use, Users and Origin
  • 06

    Uses

    The use or occasion the brand is linked with. "Owning" a specific use, so that people think of the brand for it, can work very well for positioning, even if it is not the only use. But if a brand is tied too tightly to one occasion, it may be hard to convince customers to use it outside that occasion (Meyerson, 2019b, "Uses" section).

    For what are the brand's products used, or in what context are they used?

    Gatorade, Starbucks, Q-tips: Gatorade is used by athletes who hope to maximise their performance. For many, Starbucks is a place to meet or to work as well as a source of coffee and food. Q-tips are linked with cleaning one's ears, despite many other uses (Meyerson, 2019b, "Uses" section).
  • 07

    Users

    The type of people the brand is linked with. They can be described by facts such as age or income (demographics), by attitudes and lifestyle (psychographics), or both (Meyerson, 2019b, "Users" section). In a later blog post, Aaker speaks of user imagery, the picture of the typical user with his or her "values and lifestyle" (Aaker, 2012, principle 2). In his book Aaker on Branding (2014), he notes that a brand linked with a user type "can imply a value proposition and a brand personality" (as cited in Meyerson, 2019b, "Users" section).

    Who are the brand's products for? What type of people are associated with the brand?

    REI, Gerber, Friskies: REI is for outdoor enthusiasts, Gerber is for babies and Friskies is for active cats (Meyerson, 2019b, "Users" section).
  • 08

    Country of Origin

    The brand's link to a country or region. Some parts of the world are associated with luxury, precision or innovation. Pointing out that a brand comes from one of these places can help give it the same qualities (Meyerson, 2019b, "Country of Origin" section).

    From where did the brand originate?

    Apple, Rolex, Guinness: Apple products are "Designed in California". Rolex watches are Swiss, and Guinness is Irish (Meyerson, 2019b, "Country of Origin" section).

Brand as Organization
  • 09

    Organization Attributes

    The brand as organisation is about the people, culture, values and programs behind the brand, not about product features. Such attributes are usually more stable than product attributes and harder for competitors to copy (Meyerson, 2019b, "Organization Attributes" section). The figure names innovation, concern for consumers and trustworthiness as examples (Meyerson, 2019b, figure). In Aaker's words, it is "much easier to copy a product" than "to duplicate an organization with unique values, people and programs" (Kell, 1996, para. 7).

    Saturn, 3M: Meyerson lists building a world-class economy car (Saturn) and a reputation for innovation (3M). Further examples are customer focus, concern for the environment and a commitment to technology (Meyerson, 2019b, "Organization Attributes" section).
  • 10

    Local vs. Global

    In Aaker's words, "a brand often needs to make a fundamental identity choice: Should it (1) be a global brand … or (2) try to connect with the local market?" (Aaker, 1996, as cited in Meyerson, 2019b, "Local vs. Global" section). Global brands, or brands seen as global, have size and prestige on their side. But they may struggle to seem relevant to local customers. Local brands may be able to present themselves as local favourites. But they lack the credibility that comes with being known and praised around the world (Meyerson, 2019b, "Local vs. Global" section).

    Lone Star, Peregrine Espresso: Meyerson pairs local brands with global ones. Lone Star beer from Texas stands against Budweiser, and Peregrine Espresso from Washington, D.C., against Starbucks (Meyerson, 2019b, "Local vs. Global" section).

Brand as Person
  • 11

    Personality

    Through its look, the way it speaks, its advertising and other means, a brand can show a personality. Consumers who feel that this personality fits them may use the brand to express their own personality or values, for example by buying its products (Meyerson, 2019b, "Personality" section). For Aaker, a personality can make a brand more interesting and memorable, and "a brand without a personality, not unlike a person, lacks friends and may be easily overlooked" (Kell, 1996, paras. 8–9). The figure's examples are genuine, energetic and rugged, that is, tough (Meyerson, 2019b, figure).

    What are some human traits of the brand?

    Harley-Davidson: Aaker's example is the Harley-Davidson rider, who "might feel more macho and freer of a confining job and its attendant lifestyle" (Kell, 1996, para. 8). Meyerson describes the brand as macho, America-loving and freedom-seeking (Meyerson, 2019b, "Personality" section).
  • 12

    Brand–Customer Relationships

    This category is closely related to personality. A brand can take on the role of a person in a real-life relationship, such as a close friend, a family member or a business associate (Meyerson, 2019b, "Customer/Brand Relationships" section). The figure names friend and adviser as examples. Below this category, a line runs from the identity box straight down to the brand–customer relationship (Meyerson, 2019b, figure).

    What type of person-to-person relationship does the brand hope to emulate?

    Campbell's, REI, Lyft: Campbell's Soup is like an old-fashioned mother, down to earth, honest and always there for you. REI is like an outdoor companion, and Lyft is like a cool friend who is easygoing, a bit quirky and happy to help (Meyerson, 2019b, "Customer/Brand Relationships" section).

Brand as Symbol
  • 13

    Visual Imagery and Metaphors

    The brand as symbol is about more than the logo. It includes anything that shows the brand visually, such as a character, a recognisable package, a building or a product design. People linked to the brand count too. They range from famous founders to celebrity endorsers, stars who recommend the brand in public (Meyerson, 2019b, "Visual Image and Metaphors" section). For Aaker, a strong symbol can hold an identity together, give it structure and make it easier to recognise and recall (Kell, 1996, para. 10). Symbols "are more meaningful if they involve a metaphor, with the symbol or symbol characteristic representing a functional, emotional, or self-expressive benefit" (Aaker, 1996, as cited in Meyerson, 2019b, "Visual Image and Metaphors" section).

    Prudential, Allstate, Pillsbury: in Aaker's own examples, the Prudential rock is a metaphor for strength, Allstate's "Good Hands" logo for reliable, caring service, the Pillsbury Doughboy's soft tummy for freshness and the Energizer Bunny for long battery life (Aaker, 1996, as cited in Meyerson, 2019b, "Visual Image and Metaphors" section).
  • 14

    Brand Heritage

    Heritage is the brand's history, and a brand's meaning can be wrapped up in it. Meyerson calls heritage "a sometimes-powerful blend of backstory and nostalgia". A brand with a long and famous past, such as a prestigious university or a classic American brand like Coca-Cola, McDonald's or Disney, can put its history to work as one element of its identity (Meyerson, 2019b, "Brand Heritage" section). Brand heritage also appears in the self-analysis at the start of the plan (Meyerson, 2019b, figure).

    What is the brand's history?

    Starbucks, Amtrak, U.S. Marines: Starbucks links itself to its first coffeehouse in Seattle's Pike Place market. Amtrak reminds customers that "there's something about a train that's magic". The U.S. Marines use the slogan "The few, the proud, the Marines" (Meyerson, 2019b, "Brand Heritage" section).

What the Identity Offers
  • 15

    Value Proposition

    In the figure, the identity leads to a value proposition made up of functional, emotional and self-expressive benefits (Meyerson, 2019b, figure). The sources available on the 1996 model name this box but do not define it. Da Silveira and colleagues read self-expressive benefits as "the expression of the consumers' self-identity" (da Silveira et al., 2013, p. 29). Aaker defines two of the benefit types in a later blog post. An emotional benefit lets the buyer or user "feel something during the purchase process or use experience". A self-expressive benefit offers "a vehicle by which a person can express his or her self" (Aaker, 2014b, "Emotional Benefits" and "Self-Expressive Benefits" sections). He advises moving beyond functional benefits. Customers may not believe in a functional advantage, and "if the functional benefit represents a point of differentiation, competitors may quickly copy it". He suggests self-expressive, social and emotional benefits "as a basis for the value proposition" (Aaker, 2014b, paras. 3–4). Social benefits are not part of the 1996 figure.

    Volvo, Zara, Apple: a customer can "feel safe in a Volvo", an emotional benefit. A person can be "cool by buying clothes at Zara" or "creative by using Apple", both self-expressive benefits (Aaker, 2014b, "Emotional Benefits" and "Self-Expressive Benefits" sections).
  • 16

    Credibility

    The figure places credibility next to the value proposition, with the note "support other brands". Like the value proposition, it leads to the brand–customer relationship (Meyerson, 2019b, figure). The available sources do not define this box, and they read credibility in different ways. The note in the figure points to the role a brand can play for other brands. In 1996, Aaker stressed that brands "do not exist in isolation" but relate to other brands in a system (Kell, 1996, para. 12). Konecnik and Go, who work with a later version of the model, describe an identity that provides credibility "which endorses the brand in question", that is, vouches for it (Konecnik & Go, 2008, p. 179). Tőkés, who works with a 2002 edition of the book and the later version, links credibility to the brand's competences (Tőkés, 2020, pp. 27, 30).

    Zappos.com: in a later blog post, Aaker describes a different kind of credibility. The organisation behind a brand can show "that the firm has the capability and will to deliver on its promise", as in "the visible commitment of Zappos.com to Wow! Service" (Aaker, 2011, point 5). This makes the brand's own offer credible. It has nothing to do with supporting other brands.

Application
From Research to Position and Common Mistakes

Meyerson describes how the model is used. According to him, Aaker suggests starting with research, the "strategic brand analysis" of customers, competitors and the existing brand or organisation. From the results, strategists list possible identity elements and go through each of the twelve categories. In a further round of analysis, which may include workshops or more research, they select the most important elements and sort them into core and extended. The chosen elements should form a whole and give a clear picture of what the brand stands for (Meyerson, 2019b, "Putting the Brand Vision Model All Together" section).

The finished identity "can serve as a map" of the brand's meaning. From it, strategists can create a brand position or value proposition and a consistent experience for the brand (Meyerson, 2019b, "Putting the Brand Vision Model All Together" section). The implementation system in the figure spells this out. The brand position is part of the identity and value proposition. It is aimed at a target audience, should be actively communicated and gives the brand an advantage over competitors. Execution covers generating alternatives, symbols and metaphors, and testing. Tracking comes last (Meyerson, 2019b, figure).

Ferreiro-Rosende and colleagues applied Aaker's model to Picasso museums in Spain. They interviewed the curators or heads of communication of all Spanish Picasso museums except the one in Málaga, which did not take part. The interviews asked how each museum shows its identity through the four perspectives (Ferreiro-Rosende et al., 2023, pp. 160, 162). Picasso himself is a human brand, that is, a person who is also a brand. He belongs to the brand as person and is present in all other perspectives as part of the core identity (Ferreiro-Rosende et al., 2023, p. 164). Some museums use the painter's signature as their logo (Ferreiro-Rosende et al., 2023, p. 165). On the choice between local and global, the museums with larger collections think more globally, the smaller ones more locally (Ferreiro-Rosende et al., 2023, p. 166).

Konecnik and Go applied a later version of the planning model to Slovenia as a tourism destination. They call it the brand leadership model of Aaker and Joachimsthaler. They kept its three stages. First comes a strategic analysis of tourists, competitors and the destination itself, then an identity system with the four perspectives, and last the implementation (Konecnik & Go, 2008, pp. 179–182). Representatives of seven Slovenian organisations saw Austria as the main competitor. Their answers suggest a possible core identity: "Slovenia offers a mixed and safe tourism experience within a small geographical area" (Konecnik & Go, 2008, pp. 183–185).


Common Mistakes

Aaker's own words point to three stumbling blocks (Aaker, 2012; Kell, 1996; Meyerson, 2019a, 2019b):

  • Fixing on product attributes: in his book Aaker on Branding (2014), Aaker warns that product attributes "tend to be the focus of identity efforts to the exclusion of other perspectives that can add value and distinctiveness to the brand" (as cited in Meyerson, 2019b, "Product Attributes" section).
  • Filling every box: the twelve categories are not boxes to fill. Aaker built his model in reaction to models with eight boxes, where "you had to fill each one" (Meyerson, 2019a, para. 3). He writes that his model "does not pre-specify dimensions that all brands in all contexts must contain". By dimensions he means kinds of content, such as personality, symbols or emotional benefits. Nor does the model give all dimensions equal weight, "even those dimensions that are minor or make no sense" (Aaker, 2012, principle 2).
  • Working at cross-purposes: this warning concerns systems of brands and subbrands, the brands that sit under a main brand. Aaker asks strategists to think in such systems rather than manage single brands. He warns that the brands in one system must not work against each other. In his words, "Inconsistent or 'cross-purposes' execution within a company's branding system can be destructive" (Kell, 1996, paras. 12, 14).

Takeaway
Key Contributions and Limitations

Key Contributions

  • More than a product: Aaker asked companies to see their brand also as an organisation, a person and a symbol (Kell, 1996, para. 5). The four perspectives and twelve categories work as a search grid, so that the brand is "considered from every angle" (Meyerson, 2019b, "Brand Vision Perspectives and Elements" section).
  • Many ideas, ranked: the identity holds several elements instead of one phrase (Meyerson, 2019a, para. 6). It sets a timeless core identity apart from an extended identity that "fills in the picture" (Kell, 1996, para. 11). No category is required (Meyerson, 2019a, para. 6).
  • The organisation as a source of difference: the people, values and programs behind a brand are harder to copy than its products (Kell, 1996, paras. 6–7). This makes the company itself part of the brand identity.
  • The brand as a person: for the brand as person, the model offers two categories. Personality gives the brand human traits. Brand–customer relationships give it a role in a relationship with the customer, such as friend or adviser (Meyerson, 2019b, figure). For Aaker, a brand without a personality "lacks friends and may be easily overlooked" (Kell, 1996, para. 9).
  • Value beyond function: the value proposition includes emotional and self-expressive benefits (Meyerson, 2019b, figure). Da Silveira and colleagues see the self-expressive benefits as the place where consumers' own identity enters Aaker's system (da Silveira et al., 2013, p. 29). Next to the value proposition, credibility shows that a brand can also support other brands (Meyerson, 2019b, figure).
  • Analysis first, position last: the plan starts with an analysis of customers, competitors and the brand itself. Only then is the identity set. The position is the part of the identity and value proposition that is actively communicated (Meyerson, 2019b, figure; Aaker, 1996, p. 176, as cited in Urde, 2013, p. 746).

Limitations

  • No element for purpose or mission: the value proposition states what the brand offers its customers (Meyerson, 2019b, figure). But the model has no element for the brand's purpose or mission. This would be what the brand wants to achieve beyond these benefits, for example for society or for the business. Unlike Neumeier's Brand Commitment Matrix, Aaker's model does not require purpose and values (Meyerson, 2019a, para. 6). Mission and vision appear only indirectly, if at all. Tőkés writes that the core identity points, among other things, to "the mission of the brand creators" (Tőkés, 2020, p. 27). Her comparison table places vision and mission under the brand as organisation (Tőkés, 2020, p. 30).
  • No element for community: target customers appear twice in the figure. The customer analysis divides them into segments, and the brand position names a target audience (Meyerson, 2019b, figure). Inside the identity, the category Users describes the type of people linked with the brand, and it is optional (Meyerson, 2019b, "Users" section). Self-expressive benefits cover how customers can show who they are through the brand (Meyerson, 2019b, figure). But no element covers a community that customers should feel part of. Social benefits, which link customers with other people, are missing from the 1996 figure. Aaker describes them in a later blog post, with Sephora's Beauty Talk community as an example (Aaker, 2014b, "Social Benefits" section).
  • No category for key touchpoints: touchpoints are the places where people come into contact with the brand. None of the twelve categories covers the few touchpoints through which the brand should become known, and the figure does not name them (Meyerson, 2019b, figure). Still, a touchpoint can become an element. Aaker's Saturn identity, for example, includes the retail experience, described as "No pressure; informative, friendly; no-haggle pricing" (Meyerson, 2019a, "Core and Extended Vision Elements" section). For museums devoted to a single artist, Ferreiro-Rosende and colleagues found that the model "does not cover all those aspects capable of transforming the identity of a museum". They added a digital dimension to the four perspectives. In it, the website and social media are "a structural part of the museum's identity" (Ferreiro-Rosende et al., 2023, pp. 166–168).
  • Too general for corporate brands: Urde calls the model "a useful theoretical overview". But he finds it too general to work well as a management tool for corporate brands, the brands of whole companies (Urde, 2013, p. 746).
  • Identity set by management: da Silveira and colleagues quote Aaker's definition of identity as associations that "the brand strategist aspires to create or maintain". For them, this definition shows the view that identity "emanates unilaterally from the brand management", meaning that managers set it on their own. They argue instead that managers and others, such as consumers, shape identity together. In their words, it develops "through mutually influencing inputs from brand managers and other social constituents (e.g., consumers)" (da Silveira et al., 2013, pp. 29, 35). Their criticism concerns the definition. In Aaker's system, they see consumers' input in the self-expressive benefits (da Silveira et al., 2013, p. 29). Beyond this, customers enter the planning model through the customer analysis, as a source of information, not as co-authors of the identity (Meyerson, 2019b, figure).

Boundaries – Relation to Neighbouring Models
How the Model Relates to Other Models

  • Brand Vision Model: this is Aaker's own later version. In his book Aaker on Branding (2014), he "re-labeled" the concept as brand vision. He now speaks of the "brand vision model (formerly the brand identity model)". For him, the term "brand vision" better captures that the concept is strategic and describes what the brand should stand for. The word "identity", he says, too often creates confusion, because some take it to mean the graphic design around the brand (Aaker, 2014a, p. 20). The later version also has a brand essence at its centre (Meyerson, 2019a, "Brand Essence" section).
  • Kapferer's Brand Identity Prism: Meyerson sets Aaker's model apart from the prism. The prism requires a brand personality, while Aaker's model does not prescribe any particular kind of idea (Meyerson, 2019a, para. 6).
  • Neumeier's Brand Commitment Matrix and agency models: the matrix requires purpose and values, and many agency models require a set number of positioning pillars, the main ideas a brand is built on. Aaker's model leaves open how many ideas to include and what kinds (Meyerson, 2019a, para. 6).

References

  1. Aaker, D. (2011, March 5). David Aaker's 10 Ways to Excel at Building a Brand [Blog post]. Prophet. Retrieved October 6, 2026, from https://prophet.com/2011/03/5-aakers-top-ten-brand-precepts/
  2. Aaker, D. (2012, February 29). 6 Reasons Your Brand Needs a Brand Identity Model [Blog post]. Prophet. Retrieved October 6, 2026, from https://prophet.com/2012/02/77-building-brands-six-principles-behind-the-bi-model/
  3. Aaker, D. (2014a, October). The First Step in Building a Brand. Marketing News, 48(10), 20–21.
  4. Aaker, D. (2014b, October 1). Move from Functional to Self-Expressive Benefits [Blog post]. Prophet. Retrieved October 6, 2026, from https://prophet.com/2014/10/213-from-functional-to-self-expressive-social-and-emotional-benefits/
  5. da Silveira, C., Lages, C., & Simões, C. (2013). Reconceptualizing Brand Identity in a Dynamic Environment. Journal of Business Research, 66(1), 28–36. https://doi.org/10.1016/j.jbusres.2011.07.020
  6. Ferreiro-Rosende, É., Fuentes-Moraleda, L., & Morere-Molinero, N. (2023). Artists Brands and Museums: Understanding Brand Identity. Museum Management and Curatorship, 38(2), 157–174. https://doi.org/10.1080/09647775.2021.1914143
  7. Kell, G. (1996, January 31). The Art of Imagery: Aaker's Book Explores How to Measure, Manage, Strategize and Strengthen Product Identities. The Berkeleyan. University of California, Berkeley. Retrieved October 6, 2026, from https://newsarchive.berkeley.edu/news/berkeleyan/1996/0131/art.html
  8. Konecnik, M., & Go, F. (2008). Tourism Destination Brand Identity: The Case of Slovenia. Journal of Brand Management, 15(3), 177–189. https://doi.org/10.1057/palgrave.bm.2550114
  9. Meyerson, R. (2019a, September 24). David Aaker's Brand Vision Model and How It Works, Part One [Blog post]. How Brands Are Built. Retrieved October 6, 2026, from https://howbrandsarebuilt.com/david-aakers-brand-vision-model-and-how-it-works-part-one/
  10. Meyerson, R. (2019b, November 7). David Aaker's Brand Vision Model and How It Works, Part Two [Blog post]. How Brands Are Built. Retrieved October 6, 2026, from https://howbrandsarebuilt.com/david-aakers-brand-vision-model-and-how-it-works-part-two/
  11. Tőkés, G. E. (2020). Methodological Framework for the Analysis of Brand Identity Construction. Journal of Media Research, 13(1(36)), 22–40. https://doi.org/10.24193/jmr.36.2
  12. Urde, M. (2013). The Corporate Brand Identity Matrix. Journal of Brand Management, 20(9), 742–761. https://doi.org/10.1057/bm.2013.12

Part of the Brand Identity Model Atlas. The atlas underpins the Brand-Building Canvas: a practical one-page brand identity and strategy framework for building, auditing, and repositioning brands. Download the PDF or PowerPoint template, or compare all brand identity models in the overview.